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What is UX?
The show dedicated to inspiring, educating, and motivating UX designers both new and seasoned. Guests share their UX journey, career, and industry experience.
What is UX?
S4E9 An Interview with John Yesko, Senior Director, Head of User Experience & Service Design At Walgreens
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Pek Pongpaet
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Season 4
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Episode 9
John Yesko is a veteran experience design, creative, and digital business leader; now Head of User Experience and Service Design at Walgreens. Responsible for the digital experience on Walgreens websites, consumer mobile apps, and in-store retail interfaces - as well as team member-facing digital. He also leads the Omni-Channel Service Design practice, with the mission of improving customer and employee experience across their ~9500 stores.
John's specialties include Information architecture, user experience design, service design, usability testing/user research, website design, interaction design, and creative direction.
In this episode, we talked about:
- What is Walgreens and how it serves people?
- John’s role in Walgreens
- Walgreens and Boots relationship
- How did John get into design?
- How did John get the job at Walgreens?
- John shared some knowledge to those aspiring UX designers in healthcare/pharmacy world
- What is a good design for John?
- More design tools that can be used for service design
- And MUCH MORE!!
Links and Resources: